Before we opened Tings Kathmandu our ‘only’ experience with hotels was as guests in 2,000+ hotels we had stayed in around the world.
Only 10 of all these hotels are on our places-that-inspire-us. The other 1,990. are the ones Booking.com and similar OTA’s are tailor made for. Hotels with lots of identical rooms in standard, de-lux and suites categories.
Our 16 rooms are completely different in 3 different categories based on ambiance and coziness that don’t fit into the OTA’s AI controlled formats.
Same with our visions, ideas & attitude that we generously share from our website and blog. That’s also impossible to communicate to Booking.com’s +500 million monthly visitors through their standardized platform.
For travelers who base their booking on our information on Booking.com alone, it’s a kind of lucky draw. Opposite guests who book directly they don’t know that we don’t have elevator, only have A/C in our rooms on the top floor, that we have cats, a triangular bed in one rooms and strange art in some rooms. And opposite Booking who’s ‘robot’ automatically recommends a Metro if it’s closer than 400, they don’t get the mail where we tell our guests to take an Uber or taxi because the 400 meter are almost vertical to the top Lisbon’s highest hill.
We are NOT in control of the kind of information you read on Booking. We have a lot of things that are only possible to communicate personally which is possible because we only have 16 rooms and love communicating with people.
Travelers who book via booking online platforms don’t get the information we find important and relevant. Some of them arrive get disappointed when they arrive – and some wrongly blame us for the wrong informations which the gladly share in their reviews.
Travelers who visit our website get these informations. They either go to other hotels if they don’t like what they read or they continue with their booking. They are of course happy when they arrive.
Booking.com is about business and their main focus is profit for their shareholders. A fast way to improve the profit is to reduce the costs. One of the biggest costs in the travel business are people – and they are difficult, too.
That’s why it’s difficult to communicate with with OTAs. They don’t have employees you can call. You may be able to send a message – but only after reading the Frequently Asked Section – and don’t expect an answer from a human being… 🙂
Tings is about giving our guests a good stay, give them what they expect and a little more. That’s only possible through communication. We love to talk and/or mail with you to make sure that you get the room that will be best for you.
We only have a few rooms available on Booking.com. So when booking directly, don’t be surprised if we recommend other rooms that are more suitable for you.
It is NEVER cheaper to book our rooms through Booking.com compared to booking directly with us! It’s actually cheaper because we pay the tourist tax for you.
And when possible we often try to upgrade our direct booking guests to a better/bigger room. And we love spoiling our guests, if we find out that there are special occasions behind their stay (anniversaries etc).
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